Return Policy

 

Thank you for shopping with Rejuvenex! We are committed to ensuring your satisfaction with our saunas and ice baths. Please review our return policy below:

1. Return Period:

• We accept returns within 14 days of the purchase date.

2. Eligibility Criteria:

• To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.

3. Return Process:

• To initiate a return, please contact our customer support team at info@rejuvenex.au with your order number and a detailed explanation of the reason for return.
• Once approved, we will provide you with a return authorization and instructions on how to return the product.

4. Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part.
• We recommend using a trackable shipping service to ensure your return is received.

5. Refund Processing:

• Once your return is received and inspected, we will process the refund to the original payment method.
• Please allow up to 7 business days for the refund to be reflected in your account.

6. Non-Returnable Items:

• Some items are non-returnable, including small items like covers, globes and filters

7. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately for assistance. We will arrange for a replacement or refund.

8. Exchanges:

• Unfortunately, we do not offer exchanges at this time. If you need a different item, please return the original item for a refund and place a new order.

9. Restocking Fee:

• A restocking fee of 15% may apply to returns that do not meet the eligibility criteria.

10. Contact Information:

• If you have any questions or concerns about our return policy, please contact us at info@rejuvenex.au