Warranty

Warranty Terms for Sauna and Ice-Bath Products

We are proud to offer a comprehensive three-year warranty on all saunas for private residential use and a one-year warranty on all chiller units.
For commercial use, a one-year total warranty applies to all saunas and ice baths.

To ensure longevity and maintain warranty validity, please adhere to the guidelines below.

For all inquiries, contact support@rejuvenex.au

Saunas Warranty – Three Years (Private) / One Year (Commercial)

Coverage

This warranty covers defects in materials, heaters, electronics, and workmanship under normal residential use.

A one-year labour warranty applies.

Water damage (internal or external) is not covered.

Natural Timber Characteristics & Movement

Saunas are constructed from natural timber. Timber is a living material that expands, contracts, and reacts to temperature changes, humidity levels, and environmental exposure.

The following are considered normal characteristics of timber and are not defects:

• Small surface cracks or hairline splits (checking)
• Minor gaps between staves or panels due to seasonal movement
• Shrinkage or expansion of timber components
• Slight warping or cupping within acceptable tolerances
• Resin seepage in cedar
• UV fading or colour changes over time
• Hairline movement around glass panels or door frames

These occurrences are a natural part of the sauna aging process and do not affect structural integrity or performance. They are not covered under warranty.

Outdoor & Barrel Sauna Specific Conditions

Outdoor and barrel saunas are exposed to sun, rain, and temperature variation. Ongoing maintenance is essential to preserve the timber and coating.

Barrel saunas must be coated immediately after assembly and re-coated at least annually, or sooner if exposed to high sun or coastal conditions. Failure to inspect and maintain the exterior timber may void the warranty.

Owners must inspect the exterior coating every three (3) months to ensure it remains sealed and in good condition. If the coating shows signs of fading, drying, cracking, peeling, or water absorption, it must be re-coated promptly.

The following are not covered under warranty:

• Coating failure due to lack of maintenance
• Fading, greying, or discolouration from UV exposure
• Timber splitting due to weather exposure
• Swelling or shrinkage caused by moisture variation
• Minor water ingress resulting from environmental conditions

 

Maintenance Requirements (All Saunas)

Use towels
Always use towels during sessions to protect timber from sweat saturation.

Ventilation
Leave the door open after each use to allow airflow and prevent moisture build-up.

Cleaning
Clean regularly using a mild water and vinegar solution. Do not use harsh chemicals.

Routine inspection
Inspect timber, seals, and coatings every 6 months and maintain as required.

Exclusions

The warranty does not cover:

• Water ingress (internal or external)
• Improper use or installation
• Lack of maintenance
• Unauthorised modifications
• Accidental damage
• Environmental damage

Chiller Units Warranty – One Year

Coverage

Covers defects in materials and workmanship under normal residential use.

Chiller Maintenance & Use Requirements

Placement
Units must be kept undercover and protected from direct rain and sunlight.

Operation
Never leave unattended while running. Switch off before entering the ice bath.

Maintenance
Filters must be cleaned regularly and water maintained properly.

Chiller Exclusions

• Damage from improper water chemistry
• Outdoor exposure without protection
• Running dry or electrical misuse
• Commercial use beyond stated coverage

Failure to follow maintenance guidelines may void warranty.

After one year, labour may incur additional charges.

Replacement Parts & Units

Replacement parts or units supplied under warranty do not restart or extend the original warranty period.

They are covered by:

The remaining balance of the original warranty, or
A minimum of three (3) months from replacement date, whichever is longer.

Parts supplied outside warranty carry a three (3) month limited warranty only.

Warranty Claims

To submit a claim, email support@rejuvenex.au with:

• Proof of purchase
• Photos/videos of the issue
• Detailed description

Limitations

Warranty is valid for the original purchaser only and is non-transferable.

Residential use only unless otherwise stated.

Commercial or industrial use is not covered unless explicitly specified.

By following these guidelines, you help ensure optimal performance and longevity of your Rejuvenex products.

Thank you for choosing Rejuvenex.